Apple is investigating an error that could cause this to happen iPhone 14 Pro and iPhone 14 Pro‌ Max models to freeze after customers transfer their data from older IphoneThe company said today in an internal memo it obtained Mac rumors.

Apple said in the memo that it “is aware of this issue and is investigating.” Apple specifically says that some customers may find their new iPhone 14 Pro‌ or iPhone 14 Pro‌ Max models have frozen and become unresponsive yet iCloud Restore or transfer data from your previous iPhone‌ during the quick start process.

As a temporary solution, Apple advises customers to force restart an iPhone‌ if it becomes unresponsive for more than five minutes. New iPhone 14 Pro‌ customers encountered a similar issue on Friday About device activation. While the iPhone 14 Pro comes with iOS 16There is an iOS 16.0.1 update available that customers must install after setting up their new device.

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